{"id":9229,"date":"2024-09-13T11:36:27","date_gmt":"2024-09-13T09:36:27","guid":{"rendered":"https:\/\/amitt2.top-me.eu\/?page_id=9229"},"modified":"2026-01-08T00:43:13","modified_gmt":"2026-01-07T22:43:13","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/amit-transportation.com\/en\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9229\" class=\"elementor elementor-9229\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ea9a7f e-flex e-con-boxed e-con e-parent\" data-id=\"8ea9a7f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a3c2e2 elementor-widget elementor-widget-heading\" data-id=\"9a3c2e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">TECHNICAL SUPPORT<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-510a468 elementor-widget elementor-widget-text-editor\" data-id=\"510a468\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex-shrink-0 flex flex-col relative items-end\"><div><div class=\"pt-0\"><div class=\"gizmo-bot-avatar flex h-8 w-8 items-center justify-center overflow-hidden rounded-full\"><div class=\"relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8\"><p>The Technical Support Department is available to all our customers every working day from 07:00 to 15:00 (GMT). We actively resolve issues reported by customers through phone or email communication. To keep track of communication, we use the Request Tracker ticketing system by Best Practical. Each new request has a unique identifier, an assigned resolver, and its own lifecycle. We work transparently and as a team, allowing us to seamlessly continue any previous communication with the customer.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex-col gap-1 md:gap-3\"><div class=\"flex max-w-full flex-col flex-grow\"><div class=\"min-h-[20px] text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"b8520c58-92c7-487d-8ead-09baacd7c3dd\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>We primarily address queries from our partners and integrators of our solutions, such as \u0160KODA Transportation a.s., STADLER, \u017dOS Vr\u00fatky a.s. Another large group of clients consists of operators or end customers, including \u010cesk\u00e9 dr\u00e1hy, \u017dSSK, RegioJet, Arriva, LeoExpress, and many others.<\/p><p>However, most of our team&#8217;s time is dedicated to testing project solutions, which we then hand over to the integrators. The main goal is to carefully check and document everything for the customer to ensure that the installation of new software packages on individual vehicles is simple and trouble-free.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51e4ce2 elementor-widget elementor-widget-text-editor\" data-id=\"51e4ce2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>\n.amit-contact {\n    font-family: inherit;\n    width: 100%;\n    max-width: 1140px;\n    margin: 0 auto;\n}\n.amit-contact-table {\n    width: 100%;\n    border-collapse: separate;\n    border-spacing: 0;\n    margin-bottom: 30px;\n}\n.amit-contact-table th {\n    text-align: left;\n    padding: 15px;\n    border-bottom: 2px solid #ddd;\n    font-weight: 600;\n}\n.amit-contact-table td {\n    padding: 15px;\n    border-bottom: 1px solid #ddd;\n    vertical-align: top;\n}\n\/* Mobile view *\/\n@media screen and (max-width: 768px) {\n    .amit-contact-table, \n    .amit-contact-table thead, \n    .amit-contact-table tbody, \n    .amit-contact-table tr, \n    .amit-contact-table th, \n    .amit-contact-table td {\n        display: block;\n        width: 100%;\n    }\n    \n    .amit-contact-table thead {\n        display: none;\n    }\n    \n    .amit-contact-table td {\n        position: relative;\n        margin-bottom: 15px;\n    }\n    \n    .amit-contact-table td:before {\n        content: attr(data-label);\n        display: block;\n        font-weight: 600;\n        margin-bottom: 10px;\n        color: #666;\n    }\n}\n.line {\n    line-height: 1.5;\n    min-height: 24px;\n}\n.empty-line {\n    min-height: 24px;\n}\n.contact-email {\n    margin-bottom: 5px;\n}\n.contact-email a {\n    color: #00A0E3;\n    text-decoration: none;\n    white-space: nowrap;\n}\n.contact-email a:hover {\n    text-decoration: underline;\n}\n.contact-phone {\n    color: #333;\n    white-space: nowrap;\n}\n.contact-phone a {\n    color: #00A0E3;\n    text-decoration: none;\n    white-space: nowrap;\n}\n.contact-phone a:hover {\n    text-decoration: underline;\n    color: #0080b3;\n}\n.contact-hours {\n    color: #666;\n    font-size: 0.95em;\n}\n.support-type {\n    font-weight: 600;\n    color: #333;\n}\n<\/style>\n<div class=\"amit-contact\">\n    <table class=\"amit-contact-table\">\n<thead>\n    <tr>\n        <th>Sales support \/ orders<\/th>\n        <th>Technical support<\/th>\n    <\/tr>\n<\/thead>\n<tbody>\n    <tr>\n        <td data-label=\"Sales support \/ orders\">\n            <div class=\"contact-content\">\n                <div class=\"contact-info\">\n                    <div class=\"email-section\">\n                        <a href=\"mailto:obchod@amit-transportation.com\">obchod@amit-transportation.com<\/a>\n                    <\/div>\n                    <div class=\"phone-section\">\n                        <div class=\"phone-item contact-phone\">\n                            <a href=\"tel:+420277004566\">+420 277 004 566<\/a>\n                        <\/div>\n                        <div class=\"phone-item\">&nbsp;<\/div>\n                    <\/div>\n                    <div class=\"contact-hours\">\n                        working days from 7:00 to 15:00 GMT\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/td>\n        <td data-label=\"Technical support\">\n            <div class=\"contact-content\">\n                <div class=\"contact-info\">\n                    <div class=\"email-section\">\n                        <a href=\"mailto:support@amit-transportation.com\">support@amit-transportation.com<\/a>\n                    <\/div>\n                    <div class=\"phone-section\">\n                        <div class=\"phone-item contact-phone\">\n                            <a href=\"tel:+420277004564\">+420 277 004 564<\/a>\n                        <\/div>\n                        <div class=\"phone-item\">&nbsp;<\/div>\n                    <\/div>\n                    <div class=\"contact-hours\">\n                        working days from 7:00 to 15:00 GMT\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/td>\n    <\/tr>\n<\/tbody>\n    <\/table>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20fed4e e-flex e-con-boxed e-con e-parent\" data-id=\"20fed4e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2d214c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d2d214c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/contacts\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TECHNICAL SUPPORT The Technical Support Department is available to all our customers every working day from 07:00 to 15:00 (GMT). We actively resolve issues reported by customers through phone or email communication. To keep track of communication, we use the Request Tracker ticketing system by Best Practical. Each new request [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":7884,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9229","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8-RC7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical support - AMiT Transportation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amit-transportation.com\/technicka-podpora\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical support - AMiT Transportation\" \/>\n<meta property=\"og:description\" content=\"TECHNICAL SUPPORT The Technical Support Department is available to all our customers every working day from 07:00 to 15:00 (GMT). We actively resolve issues reported by customers through phone or email communication. To keep track of communication, we use the Request Tracker ticketing system by Best Practical. Each new request [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/amit-transportation.com\/technicka-podpora\/\" \/>\n<meta property=\"og:site_name\" content=\"AMiT Transportation\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-07T22:43:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/amit-transportation.com\/wp-content\/uploads\/2024\/08\/systemy-main-banner.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/amit-transportation.com\/technicka-podpora\/\",\"url\":\"https:\/\/amit-transportation.com\/technicka-podpora\/\",\"name\":\"Technical support - AMiT Transportation\",\"isPartOf\":{\"@id\":\"https:\/\/amit-transportation.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/amit-transportation.com\/technicka-podpora\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/amit-transportation.com\/technicka-podpora\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/amit-transportation.com\/wp-content\/uploads\/2024\/08\/systemy-main-banner.jpg\",\"datePublished\":\"2024-09-13T09:36:27+00:00\",\"dateModified\":\"2026-01-07T22:43:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/amit-transportation.com\/technicka-podpora\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/amit-transportation.com\/technicka-podpora\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/amit-transportation.com\/technicka-podpora\/#primaryimage\",\"url\":\"https:\/\/amit-transportation.com\/wp-content\/uploads\/2024\/08\/systemy-main-banner.jpg\",\"contentUrl\":\"https:\/\/amit-transportation.com\/wp-content\/uploads\/2024\/08\/systemy-main-banner.jpg\",\"width\":1200,\"height\":700},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/amit-transportation.com\/technicka-podpora\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/amit-transportation.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technical support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/amit-transportation.com\/#website\",\"url\":\"https:\/\/amit-transportation.com\/\",\"name\":\"AMiT Transportation\",\"description\":\"Elektronika pro kolejov\u00e1 vozidla a ve\u0159ejnou dopravu\",\"publisher\":{\"@id\":\"https:\/\/amit-transportation.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/amit-transportation.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/amit-transportation.com\/#organization\",\"name\":\"AMiT Transportation\",\"url\":\"https:\/\/amit-transportation.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/amit-transportation.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/amit-transportation.com\/wp-content\/uploads\/2024\/07\/amit_logo_white.svg\",\"contentUrl\":\"https:\/\/amit-transportation.com\/wp-content\/uploads\/2024\/07\/amit_logo_white.svg\",\"caption\":\"AMiT Transportation\"},\"image\":{\"@id\":\"https:\/\/amit-transportation.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Technical support - AMiT Transportation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/amit-transportation.com\/technicka-podpora\/","og_locale":"en_US","og_type":"article","og_title":"Technical support - AMiT Transportation","og_description":"TECHNICAL SUPPORT The Technical Support Department is available to all our customers every working day from 07:00 to 15:00 (GMT). 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