TECHNICAL SUPPORT
The Technical Support Department is available to all our customers every working day from 08:00 to 16:00 (CET). We actively resolve issues reported by customers through phone or email communication. To keep track of communication, we use the Request Tracker ticketing system by Best Practical. Each new request has a unique identifier, an assigned resolver, and its own lifecycle. We work transparently and as a team, allowing us to seamlessly continue any previous communication with the customer.
We primarily address queries from our partners and integrators of our solutions, such as ŠKODA Transportation a.s., STADLER, ŽOS Vrútky a.s. Another large group of clients consists of operators or end customers, including České dráhy, ŽSSK, RegioJet, Arriva, LeoExpress, and many others.
However, most of our team’s time is dedicated to testing project solutions, which we then hand over to the integrators. The main goal is to carefully check and document everything for the customer to ensure that the installation of new software packages on individual vehicles is simple and trouble-free.
